+1-888-907-2636 or your travel professional  |  FAQ

FAQ - Cuba

Here are some answers to help you with your exciting upcoming cruising experience on the Victory I.

If you have any further questions, please give us a call at 1-888-907-2636.

Why Victory Cruise Lines “Elegant Voyages of Exploration”?

With a maximum of 202 passengers on board, and designed to provide smooth travel through sheltered harbors, Victory I offers a perspective larger ships cannot. Victory I will provide you not only with comfort and convenience, but also the utmost in safety, complying with all new safety regulations and bring you the best of the hottest new destination, Cuba, with an emphasis on places of natural beauty, cultural and historical interest. The Victory I will never overwhelm the local communities she visits. Our cruises always feature 5 Star food and service onboard served in a refreshingly relaxing atmosphere. This intimate ambiance is perfect for both congenial camaraderie and quiet relaxation. Friendly, professional onboard staff offer an extraordinary quality of gracious hospitality and personalized attention to discerning passengers. On your cultural cruising to Cuba, whether on our mini Cuba cruises or our 360 Circumnavigation cruises, on board our Victory I, you’ll experience the beauty, brilliance and thrill of intimate cruising on a ship made for personal and up close memorable experiences.

How do I book a cruise?

Call your travel agent or Victory Cruise Lines at 1 (786) 724-1519. It is recommended that reservations are made as far in advance as possible to ensure the availability of the cruise and your stateroom choice.

What is included in fare?

Victory Cruise Lines’ per person fare includes passage, all food and service throughout the cruise including breakfast, lunch and dinner, snacks, and our special High Tea Service, fashioned from some of the most renowned Afternoon Tea services around the world such as London, Vienna, and India. Also featured are special Pre-dinner cocktail parties every evening. Enjoy our house wine, beer, soft drinks, and non- premium alcohol free of charge, during your entire cruise. On each voyage we will have a series of featured lecturers providing important insights and experiences about the next place visited on the itinerary. All cruises include a complimentary featured shore excursion program in every port. Fares do not include port charges or gratuities onboard or for any shore excursion personnel, such as tour guides or bus drivers.

What is recommended for gratuity?

Recommended gratuities are $15 per day per person and for your convenience will be automatically added to your personal onboard portfolio. Any changes you wish to make to the gratuities for your service can be easily made without question at the hotel desk.

What is the dress code on my Victory Cruise?

Resort casual attire is recommended both on the ship and ashore. For dinner, men’s clothing might include a sport shirt and slacks, jackets for men are totally optional and not required. Women may wear a sweater and slacks, or dress appropriate. No shorts are permitted in the dining room for dinner. Victory Cruise Lines also recommends you bring comfortable walking shoes, a hat, light rain wear, a portable umbrella, and a jacket or sweater for cool evenings.

What accommodations are available for solo travelers?

Victory Cruise Lines welcomes solo travelers and features a select number of single occupancy staterooms available on its ships. One person occupying a double stateroom will be charged 160% of the double occupancy rate depending on each category.

Is there an elevator onboard?

Yes, Victory I has passenger elevator, accessible to decks 1-4 elevator providing service to all stateroom decks.

Can you accommodate special diet requests?

Victory Cruise Lines will work to cater any dietary needs. Please tell your cruise specialist approximately two weeks prior to your cruise so that we may plan accordingly.

Is there cellular service onboard?

Cell phones can be utilized onboard but service is not always available and can be spotty depending on weather and location and can also vary depending on your service provider.

Is there internet onboard?

Complimentary basic internet access via Wi-Fi is available.

What is the smoking policy?

Smoking is permitted in designated outside areas only. Smoking is strictly prohibited anywhere inside the ship and in all passenger cabins.

How many passengers does the ship accommodate?

Victory I carries only up to 202 passengers which creates a welcoming, intimate environment.

Can we reserve a table at the restaurant?

We have open seating in the main dining room to ensure you get the opportunity to meet your fellow travelers. We also feature a special “Hot Rock” dining experience with limited seating. Reservations are recommended. As it is with all food services onboard there is no charge for your choice of dining experiences.

What time is embarkation?

Embarkation varies by port of departure. Check your specific itinerary for the time your embarkation begins and the ship departs. If you want to arrive earlier, you may check your luggage on board, and then explore the embarkation port city.

What time is disembarkation?

Disembarkation time is approximately 8:00am.

What is the infotainment system?

Please note that television reception is via satellite, therefore depending on location, reception may be temporarily restricted or unclear. Starting Nov 2016

Do I need a convertor or adapter?

No. Our ship was built in the USA and all current onboard is 110 V

Are audio sets provided during the tours?

We provide a complimentary audio headset system that allows guests to comfortably listen to their tour guide while taking photos or admiring their ports of call. These units easily recharge in your cabins with charging units provided so you will always have a fully ready headset sound system for each of your tours.

Is there laundry service on board?

Laundry services are available on board for a nominal fee. Price lists are available in your stateroom. Please note that clothes cannot be dry cleaned on board.

Are there medical facilities on board?

Yes. There is Doctor and an infirmary for your visit to our medical professional when needed.

Is there a beauty salon on board?

Various beauty and hair treatments as well as massages are available on board. Please inquire at the reception desk for a list of services and to schedule an appointment.

Is there a gift shop on board?

We have gifts and logo items available for sale onboard.

What are your packing recommendations?

Victory Cruise Lines recommends you pack comfortable resort attire and the following:

  • Comfortable walking shoes with rubber soles for walking on cobblestone roads
  • Sunscreen
  • Sunglasses
  • Insect repellent
  • Hat
  • Light rain wear
  • Jacket for cool evenings
  • Camera
  • Photo identification
  • Toiletries – small tissues packets, hand wipes or sanitizers,
  • Reusable water bottle
Is there a limit on how much luggage I can bring?

Victory Cruise Lines places no restrictions on luggage. However, it is recommended that you bring as few bags as necessary. Suitcases less than 10 inches high may be stowed under your bed.

What airport should I plan to fly into?

All departure ports are located near major airports. Please reference your pre-cruise booklet for a list of airports recommended for travel to your particular cruise departure point.

Does Victory Cruise Lines provide transportation services to and from the ship?

We do not offer transportation services to and from the ship and airport.

Can I bring my pet?

You are permitted a service animal that must be certified with papers that show all up to date vaccines in the US. Currently we cannot confirm if Cuba permits service animals without a quarantine period. Please check with your travel professional or Victory Cruise LInes for any updated information regarding this request.

What is the advantage of visiting Cuba sailing on the Victory I rather than just travelling to the country via a tour operator?

When you travel to Cuba with Victory Cruise Lines, your home is a comfortable cabin on board the M/V Victory I.  While land-based travelers are coping with issues like room availability and air conditioning problems, due to limited electricity, you will be relaxing on deck, or enjoying a leisurely dinner, or taking advantage of Cuban cultural immersion activities on board. While they’re climbing onto yet another bus, suitcases in tow, your ship is making its way to the next port, where you’ll arrive fresh and ready to make the most of your time onshore.
 

What is it like in Cuba?

Cuba is a place where time has stood still, which is why a trip to Cuba may be the shortest distance to travel to enter an entirely different world. Full of history, rich in culture, and set in an exquisite tropical paradise, Cuba is home to a passionate and welcoming people, who have a deep-rooted love of music, food, and sports. While the economy has struggled through the years, there is strong potential and opportunity for growth under this type of US authorized travel.
 

Is there a minimum age for Travelers?

The minimum age for children is eight years old. Each stateroom must include at least one traveler who is 21 years of age or older.
 

What are the Requirement’s for travelers to enter Cuba

All travelers must have proper documentation to enter Cuba as well as leave and re-enter the United States. For non-Cuban born travelers who participate in Victory I-guided or individually led educational activities, a visa (tourist card) is necessary to enter Cuba. These visas will be distributed as part of the embarkation process. If you are a Cuban-born traveler or you intend to travel under a separate authorized activity (e.g. press, business meetings or family visit), you may need a non-tourist visa and/or a Cuban passport, both of which are issued by the Cuban Government. To learn more, you can visit the Cuban Embassy website (http://www.cubadiplomatica.cu/sicw/EN/ConsularServices.aspx). There are companies that offer visa processing services to passengers: ABC Charters (1-877-817-1160 // http://www.abc-charters.com/abc-services/) and Visa Central (1-877-535-0688 //http://visacentral.com/) are two examples of such companies.
 

Will Non-Us Citizens be able to book a Victory cruise to Cuba?

Yes, all Victory passengers traveling to Cuba, including non-U.S. citizens, must either participate fully in the Victory-guided P2P program or certify that they qualify for another available travel
 

Will affidavits be required for people travelling to Cuba?

Pursuant to OFAC regulations, as part of the general license requirements, Victory Cruise Lines must obtain a certification from travelers confirming their compliance with the travel authorization requirements under U.S. regulations.
 

Do I need to get a permit or License from the US Government?

No, pursuant to recent changes in U.S. regulations with respect to travel to Cuba, you do not need to apply to the U.S. government for a permit or license as long as you qualify for one of the general authorizations in the regulations. You only need to complete a travel affidavit that Victory Cruise Lines will provide to you and comply with the requirements set forth in the travel affidavit.
 

Do I need a passport?

Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Victory Cruise Lines requires that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.

Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original.

Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) must be identical to those on your cruise documents. Otherwise, proof of name change (e.g. a marriage license) with a valid driver’s license (or other government issued photo ID) must be presented. Any discrepancies may prevent travel.

Will I need a tourist visa?

When you enter Cuba, you'll be issued a tourist visa. Fill out both sides. Customs will stamp it and then take one side, leaving you the other. Keep this in a safe place, along with your passport, as you'll be required to return it when you leave.

What if I don’t have a valid passport or necessary documents?

It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Requirements for your voyage may be found on Victory Cruise Lines website or by calling your travel professional, or a professional visa service. Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.
 

Will there be cell phone access in Cuba?

Most US cell phones cannot receive or make outgoing calls or texts while in Cuba. Please check with your provider for availability and cost of coverage while in Cuba.
 

Will there be access to Wi-Fi on the ship when in Cuba?

There will be spotty access to Wi-Fi while at sea although access is not always guaranteed.
 

Will there be access to Wi-Fi in Cuba on my personal mobile device?

Wi-Fi is available for a fee at some hotels, internet cafes and local internet hotspots. Cuba has very limited Wi-Fi connectivity; you can buy Wi-Fi connection cards in Cuba and you can connect at public Wi-Fi hot spots using the Wi-Fi cards. When in Cuba, you should take adequate security precautions with your phone or laptop to prevent unauthorized access when connected to the internet, such as use of Virtual Private Networks, passwords, and firewalls.
 

What currency can travelers use in Cuba and on the ship?

On the ship, travelers will charge all expenses to their onboard account, and settle their expenses at the end of the trip. In Cuba, travelers can exchange US dollars to convertible pesos (CUCs, the Cuban currency) at the terminals in each port of call, as well as in airports, hotels, banks and exchange offices.
 

What can travelers bring back from Cuba?

Travelers returning to the U.S. from Cuba can bring home up to $400 worth of goods acquired for personal use. This includes no more than $100 worth of alcohol or famous Cuban cigars.

authorization in order to comply with the requirements of our license from the U.S. Department of the Treasury.

What is the primary language in Cuba?

The primary language in Cuba is Spanish.
 

Do Travelers need to be physically fit?

Activities will be suitable for most travelers. However, travelers need to be prepared for high temperatures, especially in the summer months, and for walking on uneven walking terrain, such as historic cobblestone streets.
 

What exactly will travelers do as part as their travel experience in Cuba?

The overarching objective of the Victory Cruise Lines experience in Cuba is to support cultural exchange and economic growth for the Cuban people. As such, the itinerary will include diverse onboard educational programming and on-the-ground immersion experiences in strict compliance with the travel authorizations contained in the Cuban Assets Control Regulations.

Victory Cruise Lines activities in Cuba will include educational and cultural exchange, and these programs will be designed to deeply enrich the lives of Victory Cruise Lines travelers and of the Cuban people.

Are there unique security considerations for Victory I travelers?

Cuba is generally safe for travelers, but Victory Cruise Lines recommends travelers take standard precautions including not carrying large amounts of cash or valuables, avoid wearing flashy jewelry, or other behaviors that could draw undue attention. Victory Cruise Lines staff (both on-the-ground and in-office) will also be versed in extensive safety protocols.



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